1. Acceptance of terms
By requesting, booking or accepting a quote, or allowing Central Coast Cleaning Co Pty Ltd (“we”, “us”, “our”) to perform a service, you agree to these terms. They apply to residential and commercial cleaning, Airbnb services, lawn and garden maintenance, pressure washing, window cleaning and external property care.
2. Scope of services
Services are provided strictly in accordance with the selected package, accepted quote, work order or agreed scope. Work outside that scope is additional and may incur charges. We may refuse requests outside the booked service.
3. Quotes and pricing
Quotes are based on the information supplied, assume standard property conditions, remain valid for 7 days unless stated otherwise, and may be amended where information is incomplete or inaccurate. Additional labour is charged at $88 per hour including GST unless otherwise agreed.
- Excessive dirt, clutter, mould, neglect or build-up
- Overgrown lawns or gardens
- Restricted access
- Additional labour, equipment, chemicals or time
- Conditions that differ from those disclosed when quoted
4. Minimum charge
A minimum service fee of $100 including GST applies unless otherwise specified.
5. Property access
The client must provide safe, uninterrupted access at the scheduled time. The full quoted fee may apply if access is unavailable due to incorrect keys or codes, locked premises, client or tenant absence, or animals preventing access. Pets must be secured, access paths clear and required utilities operational.
6. Property condition
Pricing assumes reasonably maintained conditions. Material increases in time or complexity may attract additional charges.
- We are not responsible for pre-existing damage, permanent staining, wear and tear, mould or pest infestations, rust, corrosion, etching, deterioration, or lawn and garden regrowth
7. Exclusions
Cleaning is completed around personal belongings where reasonably possible. Unless specifically quoted, we do not:
- Move heavy furniture, appliances, mattresses or large items
- Provide housekeeping or home organisation
- Clean hazardous, contaminated or unsafe areas
- Perform specialist mould remediation, pest control or arborist services
- Work at unsafe heights
8. Health and safety
We may refuse, suspend or terminate work where conditions are unsafe. Attendance charges may still apply.
- Human or animal waste and bodily fluids
- Needles, sharps or drug residue
- Hoarded environments
- Hazardous substances, severe mould or biohazards
9. External services
Clients must identify and clearly mark irrigation, pipes, cables, septic systems, drainage, fragile plants and concealed obstacles. We accept no liability for unmarked or concealed items.
10. Weather and green waste
Outdoor services may be postponed for rain, storms, high winds, extreme temperatures or unsafe conditions. No compensation applies to weather delays. Green-waste removal is included only when confirmed in writing; otherwise it will be left neatly onsite.
11. Cancellations and rescheduling
- Residential, commercial and recurring services: more than 48 hours — no charge; 24–48 hours — 50%; less than 24 hours — 100%
- End-of-lease, deep cleans, Airbnb and one-off services: more than 48 hours — no charge; less than 48 hours — 50%; same-day cancellation or no access — 100%
12. Breakages and liability
Damage concerns must be reported within 24 hours. We are not liable for loose fittings, pre-existing damage, fragile items, hidden defects, normal wear, failure of aged fixtures or minor incidental damage during normal delivery. Liability is limited to the service value unless law requires otherwise.
13. Satisfaction guarantee
Tell us within 24 hours if you are dissatisfied. Our obligation is to return and rectify the specific area where reasonably possible. Refunds are not provided for completed services.
14. Photographs
We may take before, during and after photographs for quality assurance, records, insurance, training and dispute resolution. These photographs remain the property of Central Coast Cleaning Co Pty Ltd and are handled under our Privacy Policy.
15. Payment terms
Payment is due immediately after service unless otherwise agreed in writing. Card-on-file payments may be processed automatically. Non-payment may result in suspended services, cancelled recurring bookings or debt recovery.
16. Late payment and recovery
A $25 late fee may be applied after 7 days. Interest may be charged at 15% per annum, calculated daily, and further administration charges may apply. Unpaid accounts may be referred for collection, legal proceedings or permitted credit reporting. The client must pay reasonable recovery costs.
17. Insurance and consumer law
We maintain appropriate public liability insurance. Nothing in these terms excludes rights that cannot be excluded under Australian Consumer Law.
18. Termination
We may refuse, suspend or terminate services for safety concerns, payment breaches, false or misleading information, or abusive, threatening or inappropriate behaviour. No refund applies to completed work.
19. Governing law
These terms are governed by New South Wales law. Disputes are subject to the exclusive jurisdiction of the courts of New South Wales.