1. Introduction
Central Coast Cleaning Co Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
This policy explains how we collect, use, disclose, store and protect personal information when you use our website, request a quotation or engage our services. By doing so, you agree to this policy.
2. Information we collect
- Full name and contact details, including phone, email and property address
- Property type, service requirements, access details and notes you provide
- Payment and billing information
- Communications and correspondence with us
- Website usage information such as IP address, browser type, cookies and pages visited
- Other information you voluntarily provide
3. How we collect information
- Website quote and contact forms
- Phone calls, email, SMS and in-person interactions
- Booking systems and third-party platforms
- Cookies and website analytics
- Social media interactions
4. Why we use your information
- Preparing quotations and responding to enquiries
- Delivering, scheduling and managing services
- Processing payments and issuing invoices
- Communicating about bookings, updates and changes
- Improving our services and customer experience
- Marketing where permitted or consented to
- Meeting legal obligations
5. Related entities
By requesting a quote, engaging our services or providing information, you consent to reasonable sharing with related entities for service delivery, administration, customer support, billing, customer relationship management and permitted marketing.
- Hostal Pty Ltd (ABN 58 693 993 501), also trading as ResidePM
- Central Coast Community Support Pty Ltd (ABN 60 697 311 685)
6. Other disclosures
We do not sell personal information. We may disclose it where reasonably required to employees, contractors, payment processors, technology and booking providers, professional advisers, government bodies or regulators.
7. Cookies and website tracking
We may use cookies and similar technologies to support website functionality, understand traffic and improve marketing. You can manage cookies through your browser settings.
8. Storage and security
We take reasonable steps to protect information against misuse, loss and unauthorised access, modification or disclosure. Measures include secure digital storage, restricted access and reputable service providers. No internet transmission method can be guaranteed as completely secure.
9. Cleaning photography and quality assurance
Our employees and contractors may take before, during and after photographs of cleaned areas for quality assurance, training, verification, condition records, complaints, insurance, compliance and risk management.
Images are primarily for internal operations. We will not intentionally identify clients publicly or disclose personal information without consent unless required by law. Personal items may incidentally appear in images documenting the service. By booking or accepting services, you consent to this collection and use.
10. Access and correction
You may request access to the personal information we hold or ask us to correct inaccurate, incomplete or outdated information by contacting us.
11. Marketing communications
We or our related entities may send permitted marketing communications. You may opt out at any time by contacting us or using the unsubscribe option provided.
12. Overseas disclosure
Some cloud, software or other service providers may operate overseas. By providing information, you consent to disclosure to those overseas recipients where necessary to provide the service.
13. Retention
We retain information for as long as reasonably needed for the purposes in this policy or as required by law. We and related entities may retain contact and location details to advise you of relevant group services, subject to your communication preferences.
14. Third-party links
Our website may link to third-party websites. We are not responsible for their privacy practices.
15. Complaints
Contact us if you believe we have breached your privacy. We will respond within a reasonable timeframe. If you are not satisfied, you may contact the Office of the Australian Information Commissioner.
16. Changes and acceptance
We may update this policy from time to time. The latest version will remain available on our website. By using the website, requesting a quote or engaging our services, you acknowledge that you have read and understood it.